Below is an overview of how to submit and complete a special order with us:

Get in touch with us in the way that’s easiest for you:

Email: thepotlatch@gmail.com
 

​Phone call: (775) 833-2485
 

​In-person visit: 930 Tahoe Blvd Ste 401, Incline Village, NV 89451.

​

Tell Us What You’re Looking For:

Share the details of your request, including product type, size, materials, style preferences, artist name, or any reference photos. The more information you provide, the easier it is for us to find the perfect match. 

​

Receive a Quote:

Our team will provide a quote or estimate with a cost breakdown for the special order, including shipping

charges, taxes, etc.

​

Approve & Place Your Order:

After reviewing your quote, we’ll confirm all details with you. Once approved, we will place the order on your behalf.

​

Arrange Payment

 

Payment will be collected according to the agreed terms. Some special orders may require a deposit, while others may require full payment upfront depending on the product or artist.
 

Follow Up & Updates

 

We’ll keep in touch throughout the process and notify you of any updates, changes, or expected arrival times.

​

Pickup & Delivery

Once your special order arrives, our team will inspect the order to ensure it meets

specifications and quality. We'll contact you to arrange in-store pickup or shipment, depending on your preference.

​